btv99 Terms & Conditions — Rules Governing Your Use of the Platform

1 Introduction & Acceptance

These Terms & Conditions ("Terms") govern the relationship between btv99 ("the Platform", "we", "us", "our") and any individual ("you", "the User", "the Member") who accesses, registers with, or uses the services available at btv99.io, including but not limited to online sports betting, casino games, live casino, virtual sports, and any other gaming or entertainment product offered by btv99.

By creating an account, making a deposit, placing a bet, or otherwise accessing any feature of the btv99 platform, you unconditionally accept these Terms in their entirety. If you do not agree to any provision of these Terms, you must immediately cease using the platform and close your account.

btv99 reserves the right to update, modify, or replace these Terms at any time. Material changes will be communicated to registered members via the email address on file or via an on-platform notification. Continued use of the platform following the publication of revised Terms constitutes your acceptance of those changes.

2 Eligibility Requirements

To register and maintain an account with btv99 you must satisfy all of the following eligibility conditions at all times:

• You must be at least 21 years of age at the time of registration and throughout your continued use of the platform.
• You must be a natural person acting on your own behalf. Corporate entities, trusts, and other non-natural legal persons may not register accounts.
• You must not be a resident of any jurisdiction in which accessing online gambling platforms is explicitly prohibited by applicable law.
• You must not be an employee, director, officer, contractor, or close family member of an employee of btv99 or any of its affiliated entities, game providers, or payment processors.
• You must not be subject to any self-exclusion order or cooling-off period currently in effect on any gambling platform, including btv99 itself.
• You must have the full legal capacity to enter into binding contracts under the laws applicable to your place of residence.

3 Account Registration & KYC

3.1 Single Account Policy

Each individual may hold only one active account on btv99. Creating duplicate, secondary, or associated accounts — whether for personal use, to exploit promotional offers, or for any other purpose — constitutes a material breach of these Terms. All such accounts may be suspended without notice and any funds therein may be forfeited pending investigation.

3.2 Registration Information

You must provide accurate, complete, and current information when creating your btv99 account. This includes your legal full name, date of birth, residential address, email address, and mobile number. You are responsible for keeping this information up to date. btv99 accepts no liability for failed communications, delayed withdrawals, or service interruptions caused by inaccurate account information provided by the user.

3.3 Know Your Customer (KYC) Verification

btv99 operates a robust KYC programme to verify the identity, age, and payment methods of all registered members. You may be required to submit one or more of the following documents at any stage of your membership:

• Government-issued national identity card (NID) or passport
• Utility bill or bank statement dated within the previous three months confirming your residential address
• Screenshot or statement confirming ownership of the payment method used (e.g., bKash, Nagad, or Rocket account registered in your name)
• Selfie photograph alongside the submitted identity document

Withdrawal requests may be held pending successful KYC completion. btv99 aims to process submitted KYC documents within two (2) business days.

3.4 Account Security

You are solely responsible for maintaining the security of your username and password. You must not share your login credentials with any third party. btv99 will never solicit your password via email, live chat, telephone, or any other channel. If you believe your account has been compromised, you must notify our support team immediately at [email protected].

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

btv99 currently supports the following deposit and withdrawal methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and Visa/Mastercard debit cards. Supported methods are subject to change; the current list is always displayed on the btv99 cashier page.

4.2 Currency

All transactions on btv99 are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200. Minimum withdrawal amounts vary by payment method and are displayed in the cashier. No currency conversion fees are charged by btv99; third-party payment providers may apply their own fees which are outside btv99's control.

4.3 Withdrawal Processing

btv99 aims to process all withdrawal requests to verified mobile financial service accounts (bKash, Nagad, Rocket) within one (1) to four (4) hours of approval. Withdrawals requiring additional verification, or those flagged by our risk management system, may take up to five (5) business days. btv99 reserves the right to request supporting documentation before approving any withdrawal.

4.4 Source of Funds

All funds deposited into your btv99 account must be legitimately owned by you and must not originate from any unlawful activity. btv99 operates strict anti-money laundering (AML) controls and will report suspicious transactions to relevant authorities as required by applicable regulations.

5 Bonuses & Promotions

btv99 offers various promotional bonuses, including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP rewards. All promotions are subject to the following general conditions unless the specific offer terms state otherwise:

• Bonus funds must be wagered a specified number of times (the "wagering requirement") before they or any winnings derived from them may be withdrawn.
• Only one welcome bonus may be claimed per household, device, or IP address.
• Bonus offers are intended for recreational players. btv99 reserves the right to withdraw or recalculate a bonus if it determines that the player's betting patterns suggest abuse, low-risk staking to meet wagering requirements, or exploitation of the offer structure.
• All promotions have an expiry date. Unclaimed or unexpired bonus funds that expire will be automatically removed from your account balance.
• btv99 reserves the right to modify, suspend, or discontinue any promotion at any time with reasonable notice to affected members.

6 Betting & Gaming Rules

6.1 Sports Betting

All sports bets placed on btv99 are subject to the applicable sport-specific rules published on the platform. btv99 reserves the right to void bets placed on events affected by obvious pricing errors, data feed failures, or incidents of match manipulation. In cases of technical failure during live betting, btv99 will seek to settle bets at the most recently available correct odds, or void the affected bets at its discretion.

6.2 Casino Games

Casino games on btv99 are supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game rules, return-to-player (RTP) percentages, and specific terms for each title are governed by the respective provider's documentation accessible within each game. btv99 does not manipulate game outcomes; all results are determined by certified random number generators (RNGs) or live dealer play.

6.3 Bet Cancellation

Once a bet has been accepted and confirmed on the btv99 platform, it is final and cannot be cancelled by the user. In exceptional circumstances — including verifiable technical errors in odds display — btv99 reserves the right to void bets after acceptance and will notify the affected user within 24 hours.

6.4 Maximum Winnings

btv99 applies maximum payout limits to sports betting markets and casino game sessions. Current limits are displayed in the cashier and individual game interfaces. btv99 reserves the right to split payments exceeding these limits across multiple payment cycles without reducing the total amount owed.

7 Prohibited Conduct

The following activities are strictly prohibited on the btv99 platform and will result in immediate account suspension, forfeiture of funds, and where applicable, referral to relevant law enforcement authorities:

• Using automated software, bots, scripts, spiders, crawlers, or any non-human mechanism to interact with the platform.
• Engaging in, facilitating, or profiting from any form of match-fixing, spot-fixing, or insider knowledge obtained through corrupt means.
• Laundering money or using btv99 as a vehicle for any financial crime.
• Attempting to hack, reverse-engineer, decompile, or interfere with the platform's security systems or game logic.
• Engaging in collusion with other players to manipulate game outcomes.
• Impersonating btv99 staff or other members.
• Submitting false identity documents or misrepresenting your eligibility to use the platform.
• Exploiting software bugs or glitches for financial gain without reporting them to btv99 support.
• Harassing, threatening, or using abusive language toward btv99 staff or other members via any communication channel.

8 Intellectual Property

All content on the btv99 platform — including but not limited to software, game assets, graphics, logos, trademarks, text, video, audio, and the overall design — is the exclusive property of btv99 or its licensed content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the btv99 platform for personal, non-commercial entertainment purposes only. This licence does not include the right to copy, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the platform without btv99's prior written consent.

9 Privacy & Data Protection

btv99 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available at btv99.io/privacy-policy. By accepting these Terms you also acknowledge and accept the Privacy Policy.

btv99 processes personal data for the purposes of account management, identity verification, payment processing, fraud prevention, regulatory compliance, and to improve the quality of its services. btv99 does not sell personal data to unaffiliated third parties for marketing purposes.

10 Responsible Gaming

btv99 is firmly committed to the promotion of responsible gambling. Gambling is intended to be an enjoyable form of entertainment. If gambling ceases to be enjoyable and begins to feel compulsive, distressing, or financially harmful, we strongly encourage you to make use of the following tools available within your btv99 account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on funds you can deposit.
• Loss Limits: Cap the amount you can lose within a defined period.
• Session Time Limits: Restrict the duration of individual gaming sessions.
• Reality Checks: Receive periodic on-screen reminders of your session duration and net profit/loss.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. Self-exclusions cannot be reversed within the chosen cooling-off period. Permanent exclusions are irreversible.

Users aged 21 or above who are concerned about their own or another person's gambling behaviour are encouraged to contact our support team at [email protected] or visit our Responsible Gaming page for further guidance.

11 Limitation of Liability

To the maximum extent permitted by applicable law, btv99 and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses.

btv99's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your btv99 account during the twelve (12) months immediately preceding the event giving rise to the claim.

btv99 makes no warranty that the platform will be available on an uninterrupted, error-free, or virus-free basis. The platform is provided on an "as is" and "as available" basis, and btv99 expressly disclaims all warranties of any kind, whether express or implied.

12 Amendments & Termination

12.1 Amendments to Terms

btv99 reserves the right to amend these Terms at any time. When material changes are made, btv99 will notify registered users via their registered email address or through an in-platform announcement at least seven (7) days before the changes take effect, except where immediate amendment is required to comply with legal obligations or to protect the platform from security threats.

12.2 Account Closure by User

You may close your btv99 account at any time by contacting the support team at [email protected]. Pending withdrawal requests will be processed in the normal course. Any bonus funds or bonus-derived winnings not yet satisfying the applicable wagering requirements at the time of account closure will be forfeited.

12.3 Account Suspension or Termination by btv99

btv99 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including in cases of suspected fraud, breach of these Terms, non-compliance with KYC requirements, or where required by applicable law or regulatory guidance. Where an account is closed due to a verified breach of these Terms, btv99 may withhold funds pending the outcome of any investigation or legal proceedings.

13 Governing Law & Disputes

These Terms shall be governed by and construed in accordance with applicable international online gaming regulations and the internal policies of btv99. btv99 is committed to resolving all disputes with users in a fair, transparent, and timely manner.

In the event of a dispute regarding the settlement of a bet, game outcome, bonus calculation, or account action, you must first submit your complaint to the btv99 customer support team at [email protected] within thirty (30) days of the event giving rise to the dispute. btv99 will acknowledge all formal complaints within two (2) business days and aim to provide a final resolution within fourteen (14) business days.

14 Contact Information

For all enquiries, complaints, account issues, responsible gaming requests, or general questions regarding these Terms & Conditions, please contact the btv99 support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the btv99 platform after login
• Response Time: Average first-response within 2 minutes via live chat; within 24 hours via email

btv99 support agents operate in English and are available around the clock, including during Bangladesh Standard Time (BST, UTC+6) evenings, weekends, and public holidays such as Eid, Durga Puja, and Victory Day.