Responsible Gaming
at btv99
btv99 is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming framework gives you full control over your gambling activity — because your wellbeing always comes first.
Gaming Should Always Be Entertainment
At btv99, we believe that gambling is a form of entertainment — nothing more, nothing less. Whether you are following the Bangladesh Tigers in a BPL clash, spinning reels on your favourite slot, or joining a live casino table, the experience should remain fun, controlled, and within your personal budget.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. btv99 takes this seriously. We have built a comprehensive suite of responsible gaming tools directly into the platform — available free of charge to every registered member — so you can set boundaries, take breaks, and seek help at any time, without friction or judgment.
Our dedicated responsible gaming team monitors platform activity and may proactively reach out to members whose betting patterns suggest potential harm. This is not surveillance — it is care. If you ever feel that gambling is no longer enjoyable, or that it is affecting your finances, relationships, or mental health, please use the tools described on this page or contact our support team immediately.
Player Protection
btv99 enforces strict identity and age verification to ensure that only adults aged 21 and above can access gambling services on the platform.
Full Account Control
Set deposit limits, loss limits, wager limits, and session time limits directly from your btv99 account settings — no delay, no approval required.
Time-Out & Breaks
Take a short break from 24 hours up to 6 weeks with our time-out feature. Your account is paused immediately and reactivated only when the period ends.
Self-Exclusion
Request a full self-exclusion of 6 months, 1 year, 2 years, 5 years, or permanently. Once active, you cannot reverse this without completing the required cooling-off period.
Your Responsible Gaming Toolkit
Every btv99 member has free, instant access to the following responsible gaming controls. You can activate, adjust, or escalate any of these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set a maximum amount you can deposit into your btv99 account over a daily, weekly, or monthly period. Once a deposit limit is active, it cannot be increased for at least 24 hours — giving you time to reflect before raising your budget. Reducing a limit takes effect immediately.
Instant ActivationLoss Limits
Define the maximum net loss you are willing to accept in a day, week, or month. When this threshold is reached, btv99 will automatically prevent further wagering until the limit period resets. This tool is especially effective for players who want a firm financial safety net.
Daily / Weekly / MonthlyWager Limits
Cap the total amount you can stake across all games within a set timeframe. Wager limits work alongside deposit limits to give you a two-layer financial boundary, ensuring that even a run of early wins cannot lead you into unexpectedly large losses later in the session.
Multi-Layer ProtectionSession Time Limits
Set a maximum gaming session length. When the limit is reached, btv99 will display a notification and, if you have chosen a hard limit, automatically log you out of the platform until you are ready to return. Helps prevent unintended marathon sessions.
Soft & Hard OptionsReality Checks
Enable periodic on-screen reminders that display how long you have been playing and your net win or loss for the current session. Reality checks are configurable from every 15 minutes up to every 2 hours, keeping you informed without interrupting your gameplay unnecessarily.
15 min – 2 hr intervalsTime-Out & Self-Exclusion
Need a longer break? Use the time-out feature (24 hours to 6 weeks) for a temporary pause, or request full self-exclusion for 6 months, 1 year, 2 years, 5 years, or permanently. During any exclusion or time-out, all promotional emails are also suspended automatically.
Immediate EffectStrict 21+ Age Policy
btv99 operates a strict minimum age requirement of 21 years. This is not merely a checkbox — it is a core commitment to protecting young people in Bangladesh from the potential harms of gambling. Every btv99 member is required to complete a Know Your Customer (KYC) identity verification process before they can make a withdrawal, with document checks confirming both identity and age.
During registration, all members confirm that they are aged 21 or above. btv99 reserves the right to request additional proof of age at any point during a member's account lifecycle. Where we have reason to believe that a member may be under 21, the account will be suspended immediately and all funds held pending a full identity review.
Are you a parent or guardian? If you share a device with younger family members, we strongly recommend using parental control software to restrict access to online gambling sites. Tools such as Net Nanny, Bark, or your internet service provider's parental controls can help ensure that underage individuals cannot access btv99 or similar platforms.
Recognising Problem Gambling
Problem gambling can develop gradually. Being aware of the warning signs — in yourself or someone you care about — is the first step toward getting back in control.
Behavioural Warning Signs
- Spending more time or money on gambling than originally planned.
- Chasing losses — continuing to gamble in an attempt to recover money already lost.
- Neglecting work, studies, family, or social obligations because of gambling activity.
- Lying to family members or friends about how much time or money is spent gambling.
- Borrowing money, selling possessions, or taking loans specifically to fund gambling.
- Feeling irritable, anxious, or restless when not gambling or when trying to cut back.
- Gambling to escape stress, depression, loneliness, or other emotional difficulties.
- Making multiple failed attempts to reduce or stop gambling without success.
Financial & Emotional Warning Signs
- Consistently spending more than your pre-set gambling budget for the week or month.
- Gambling with money set aside for essential expenses — rent, food, bills, school fees.
- Experiencing significant stress, guilt, shame, or regret after gambling sessions.
- Hiding bank statements, transaction histories, or account activity from family members.
- Finding that winning gives only brief relief before the urge to gamble again returns immediately.
- Turning to alcohol, substances, or other risky behaviours alongside increased gambling activity.
- Noticing that gambling is the primary way you deal with difficult emotions or life pressures.
- Feeling as though you cannot enjoy cricket, casino games, or other activities without a stake involved.
Ask Yourself These Questions
The following self-assessment questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly — this is for your benefit only. If you answer "yes" to three or more of these questions, we strongly recommend activating a self-exclusion or contacting our support team for a confidential conversation.
Have you ever gambled with more money than you had planned to spend before you started a session?
Have you ever returned to gambling the day after a loss with the intention of winning back what you lost?
Have you ever borrowed money, sold assets, or used funds meant for other purposes in order to gamble?
Has gambling ever caused conflict with a family member, partner, or close friend?
Have you ever felt guilt, shame, anxiety, or regret after a gambling session?
Have you ever tried to reduce or stop gambling and found that you could not follow through on that intention?
Does gambling occupy a large portion of your thoughts — planning sessions, thinking about past losses, or anticipating future play?
Have you ever gambled as a way to escape stress, anxiety, depression, or other difficult feelings?
How to Request Self-Exclusion
If you have decided that you need a significant break from gambling, follow these steps to activate self-exclusion on your btv99 account. The process takes less than five minutes and takes effect immediately.
Log In to Your btv99 Account
Visit btv99.io and log in using your registered credentials. If you are unable to log in, contact our 24/7 support team via live chat and they will process the exclusion on your behalf without requiring login.
Navigate to Responsible Gaming Settings
Click on your account icon in the top-right corner of the platform and select Account Settings. From the left-hand menu, choose Responsible Gaming to access all available safety tools.
Select Self-Exclusion Duration
Under the Self-Exclusion section, choose your preferred exclusion period: 6 months, 1 year, 2 years, 5 years, or Permanent. Review the terms carefully — once activated, the exclusion cannot be reversed until the minimum period has elapsed.
Confirm Your Request
Click Confirm Self-Exclusion and complete the identity verification step. btv99 requires this confirmation to protect members from accidental or impulsive exclusion reversals during vulnerable moments.
Receive Confirmation
You will receive an email confirmation to your registered address confirming that self-exclusion is now active on your account. All marketing communications will be paused simultaneously. Your account balance (if any) will be returned to your registered payment method within 5 business days.
Seek Additional Support
Self-exclusion is a powerful first step, but professional support can make a meaningful difference. Consider speaking to a counsellor or reaching out to a support organisation for guidance throughout your recovery period. Our support team can provide further resources on request.
Six Pillars of Player Safety
Responsible gaming is not a legal footnote at btv99 — it is built into the architecture of our platform. Here is how we embed player safety at every level.
Mandatory KYC Verification
Every btv99 member must complete identity and age verification before withdrawals are approved. This ensures that only verified adults aged 21 and above have full platform access, protecting both the player and the integrity of the platform.
Proactive Behavioural Monitoring
btv99's platform automatically monitors for patterns associated with problem gambling — such as rapid increase in deposit frequency, large loss chasing behaviour, or dramatic changes in session lengths. Flagged accounts receive a proactive outreach from our responsible gaming team.
24/7 English Support
Our support team is available around the clock, every day of the year, via live chat. Responsible gaming queries are prioritised — if you contact us about a gambling concern, you will be connected to a trained agent within minutes, not hours.
Secure & Private Records
All responsible gaming settings, self-exclusion requests, and support conversations are stored securely under SSL encryption. Your privacy is protected — responsible gaming records are never shared with third-party advertisers or marketing services.
Transparent Account History
Every btv99 member can view their full deposit, withdrawal, and betting history from their account dashboard at any time. Complete financial transparency helps you stay aware of your actual spending and make informed decisions about your gambling activity.
Marketing Opt-Out
You can opt out of all promotional communications from btv99 at any time through your account settings or by contacting support. Members who activate a time-out or self-exclusion are automatically removed from all marketing lists for the duration of the exclusion period.
Getting Help Beyond btv99
If you feel that gambling is becoming a serious problem, professional help is available. The following types of organisations can provide confidential guidance, counselling, and structured support programs.
National Helplines
Many countries provide free, confidential gambling helplines staffed by trained counsellors. Contact your national mental health or addiction support authority for the helpline number available in your region.
Free & ConfidentialGamblers Anonymous
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to recover from gambling problems. Meetings are free and available in many formats including online.
Peer SupportMental Health Professionals
Licensed psychologists and counsellors experienced in behavioural addiction can provide one-on-one therapy tailored to your specific situation. Ask your local GP or hospital for a referral to a behavioural addiction specialist.
Professional Therapybtv99 Support Team
Our own 24/7 support team is your first point of contact. We can activate protective tools on your account immediately, provide referrals to support resources, and arrange account closure if that is what you need. Contact us via live chat anytime.
24/7 Live ChatPlay Smart. Stay in Control with btv99.
btv99 is built for entertainment — cricket betting, live casino, and slots — all on a platform that puts your safety first. Use our responsible gaming tools, set your limits, and enjoy the game the right way.