btv99 Privacy Policy — How We Collect, Use, and Protect Your Personal Data
At btv99, your privacy is treated as a core responsibility, not an afterthought. This Privacy Policy sets out exactly what personal information we collect when you use our platform, why we collect it, how long we retain it, and what rights you hold over your own data. We are committed to transparency at every step.
btv99 is committed to safeguarding the privacy and security of every registered member across Bangladesh.
Six Core Privacy Principles
Every decision btv99 makes about personal data is guided by these six foundational principles, ensuring your information is always handled with integrity.
Minimal Data Collection
btv99 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively or for resale to third-party advertisers.
Full Transparency
We tell you upfront exactly what data we collect, why we collect it, and who may access it. This Privacy Policy is written in plain English so that every btv99 member in Bangladesh can understand their data rights without needing a legal background.
Strong Technical Security
All data transmissions between your device and btv99 servers are protected by industry-standard SSL encryption. Stored personal data is secured with access controls, encryption at rest, and regular third-party security audits to maintain platform integrity.
Your Rights Are Respected
You have the right to access, correct, and request deletion of your personal data at any time. btv99 maintains a dedicated process for handling data subject requests and aims to respond to all verified requests within 30 days of receipt.
No Unauthorised Sharing
btv99 does not sell, rent, or trade your personal information to unaffiliated third parties for marketing purposes. Data is only shared with verified service providers, payment processors, and regulatory bodies where legally required or contractually necessary.
Defined Retention Periods
btv99 does not hold your personal data indefinitely. We apply defined retention schedules to each data category — for example, transaction records are retained for a maximum of seven years for anti-money-laundering compliance, after which they are securely deleted.
Table of Contents
1 Introduction & Scope
This Privacy Policy ("Policy") describes how btv99 ("the Platform", "we", "us", "our") collects, uses, stores, and discloses personal information relating to individuals ("you", "the User", "the Member") who access, register with, or use the services available at btv99.io, including sports betting, casino games, live casino, virtual sports, and all associated features of the platform.
This Policy applies to all personal data collected through the btv99 website, mobile-optimised site, any future btv99 mobile application, and all customer support channels including email and live chat. By creating an account or continuing to use the btv99 platform, you acknowledge that you have read, understood, and accepted the practices described in this Policy.
btv99 takes the privacy of its Bangladeshi user base seriously. Our platform is designed with data minimisation in mind: we collect what we need, protect what we hold, and respect your right to control your own information.
2 Data We Collect
btv99 collects personal data across several categories depending on your interactions with the platform. The following table summarises the main data types we process:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID (NID) or passport number, selfie photograph | Registration form, KYC submission |
| Contact Data | Email address, mobile phone number, residential address | Registration form, account settings |
| Financial Data | bKash, Nagad, or Rocket account numbers; Visa/Mastercard last-4-digits; deposit and withdrawal history; account balance | Cashier / payment processor |
| Transaction Data | Bet history, game session logs, stake amounts, winnings, bonus credits used | Platform activity |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps | Automatic collection via server logs and cookies |
| Usage Data | Pages visited, features accessed, search queries within the platform, click-stream data | Analytics tools, cookies |
| Communications Data | Live chat transcripts, support email correspondence, complaint records | Customer support channels |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, session time preferences, reality check settings | Responsible gaming tools within account settings |
2.1 Data You Provide Directly
The majority of personal data btv99 holds is provided directly by you during the registration process, the KYC verification workflow, the cashier process, and through your ongoing use of the platform — including any communications you initiate with our support team.
2.2 Data Collected Automatically
When you access the btv99 platform, our servers automatically record technical data such as your IP address, device identifiers, and browsing behaviour within the site. This data is used primarily for fraud detection, security monitoring, and aggregate platform analytics. It does not identify you by name unless cross-referenced with your account record.
2.3 Data From Third Parties
btv99 may receive supplementary information about you from trusted third-party sources, including payment processors (e.g., bKash, Nagad, Rocket) confirming transaction completion, identity verification services confirming document authenticity, and fraud prevention databases confirming that you are not subject to sanctions or known fraudulent activity indicators.
3 How We Use Your Data
btv99 uses the personal data it collects for the following defined purposes:
- Account Creation & Management: To create, maintain, and administer your btv99 account, verify your identity, and enforce our single-account policy across the platform.
- Service Delivery: To process deposits and withdrawals, settle bets, deliver casino game outcomes, apply bonuses, and provide all features of the btv99 platform as described in the Terms & Conditions.
- Identity & Age Verification (KYC): To confirm that you are who you say you are, that you are at least 21 years of age, and that your payment methods are legitimately owned by you.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple-account abuse, bonus exploitation, and other prohibited conduct described in our Terms & Conditions.
- Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations and to respond to lawful requests from regulatory or law enforcement authorities.
- Customer Support: To respond to your enquiries, process complaints, and deliver the 24/7 English-language support service that btv99 provides to its Bangladeshi members.
- Responsible Gaming: To monitor betting patterns, flag potential signs of problem gambling behaviour, apply self-exclusion settings, and enforce deposit or loss limits you have activated.
- Platform Improvement: To analyse aggregate, anonymised usage data and improve the features, performance, and reliability of the btv99 platform for all members.
- Marketing Communications (with consent): To send you promotional offers, bonus notifications, and tournament information via email or on-platform messaging, where you have opted in to receive such communications. You may withdraw consent at any time via your account settings.
4 Legal Bases for Processing
btv99 processes personal data only where a lawful basis exists for doing so. The primary legal bases we rely on are:
- Contractual Necessity: Processing is necessary to perform the contract between you and btv99 — for example, processing your deposit so you can place a bet, or verifying your identity before approving a withdrawal.
- Legal Obligation: Processing is required for btv99 to comply with applicable legal and regulatory requirements, including anti-money laundering record-keeping and the detection and reporting of suspicious transactions.
- Legitimate Interests: Processing is necessary for btv99's legitimate business interests where those interests are not overridden by your privacy rights — for example, fraud detection, platform security, and aggregate analytics to improve service quality.
- Consent: Where processing is not required by contract or law, btv99 will request your explicit consent — for example, before sending you promotional marketing emails. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5 Cookies & Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files placed on your device by a website to store information about your visit. btv99 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, maintain your login session, remember your preferences, and collect aggregate analytics data.
5.2 Types of Cookies Used by btv99
- Strictly Necessary Cookies: These are essential for the btv99 platform to function. They maintain your authenticated session, remember your cashier preferences, and ensure security features operate correctly. These cookies cannot be disabled without impairing your ability to use the platform.
- Analytics Cookies: Used to collect anonymised, aggregate data about how members navigate the btv99 site — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used solely to improve platform performance.
- Functional Cookies: Store your language preference (English), responsible gaming settings, and other customisation choices so you do not need to re-enter them on every visit.
- Marketing Cookies: Where you have provided consent, these cookies may be used to present you with relevant promotional content about btv99 offers. You may withdraw consent at any time through your account settings or browser cookie controls.
6 Data Sharing & Disclosure
btv99 does not sell, rent, or exchange your personal data with any unaffiliated third party for commercial gain. We may share your information in the following limited and defined circumstances:
- Payment Processors: We share the minimum necessary financial data with payment service providers such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa/Mastercard networks to process your transactions securely.
- KYC & Identity Verification Providers: Your identity documents may be submitted to vetted third-party verification services to confirm authenticity and check against sanctions or fraud databases.
- Game Providers: When you play a casino game, limited session data (such as your session token and stake) is transmitted to the relevant game provider (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to facilitate gameplay. These providers are contractually bound to handle your data securely and to use it only for the purpose of game delivery.
- IT & Hosting Infrastructure: btv99 uses third-party cloud hosting, content delivery networks, and cybersecurity providers to operate its platform. These providers access your data only to the extent required to deliver their contracted services and are bound by strict data processing agreements.
- Legal & Regulatory Authorities: btv99 will disclose personal data to law enforcement, regulatory bodies, or courts where legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of btv99, its members, or the public.
- Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of btv99's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.
7 International Data Transfers
The btv99 platform serves members primarily in Bangladesh. Some of our third-party service providers — including cloud hosting infrastructure, analytics platforms, and game providers — may process data in jurisdictions outside Bangladesh. Where such transfers occur, btv99 ensures that appropriate safeguards are in place, including:
- Contractual data processing agreements that impose obligations equivalent to those in this Privacy Policy on the receiving party.
- Selection of service providers that maintain recognised international security certifications (such as ISO 27001 or SOC 2 Type II).
- Limiting transferred data to only what is strictly necessary for the contracted service.
By using the btv99 platform, you acknowledge that your personal data may be processed outside of Bangladesh in the manner described above. If you have questions about specific international transfers, please contact us at the details provided in Clause 14.
8 Data Retention
btv99 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | AML compliance and regulatory record-keeping |
| Financial Transaction Records | 7 years after transaction date | AML regulations and financial audit requirements |
| Betting & Gaming History | 5 years after account closure | Dispute resolution and regulatory compliance |
| Support Communications | 3 years after last contact | Complaint handling and quality assurance |
| Technical & Log Data | 12 months from collection | Security monitoring and fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Evidence of lawful marketing basis |
| Responsible Gaming Records | 5 years after self-exclusion ends | Duty of care obligations and re-registration checks |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregate data may be retained indefinitely for statistical and analytical purposes.
9 Your Privacy Rights
As a btv99 member, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Clause 14. btv99 aims to respond to all verified data subject requests within 30 days.
10 Children & Minors
The btv99 platform is strictly for adults aged 21 years and above. btv99 does not knowingly collect personal data from individuals under the age of 21 and does not permit persons under that age to register accounts or access gambling services on the platform.
If btv99 becomes aware that a person under 21 has provided personal data or accessed the platform, all associated data will be deleted immediately, any account will be closed, and any funds deposited will be returned to the verified source payment method. Parents or guardians who believe a minor has created a btv99 account are urged to contact us immediately at [email protected] so that the matter can be investigated and resolved without delay.
11 Security Measures
btv99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS Encryption: All data transmitted between your browser and the btv99 platform is encrypted using current TLS standards, ensuring that your credentials, financial data, and account information cannot be intercepted in transit.
- Encryption at Rest: Sensitive personal data stored on btv99 servers — including identity documents and payment information — is encrypted at rest using strong symmetric encryption.
- Access Controls: Access to personal data within btv99 is restricted on a strict need-to-know basis. Staff are granted access only to the data categories required to perform their specific job functions. All access is logged and periodically audited.
- Two-Factor Authentication: btv99 supports and encourages the use of two-factor authentication (2FA) for member accounts to provide an additional layer of login security.
- Regular Security Audits: The btv99 platform and its underlying infrastructure are subject to regular security assessments by independent third-party specialists to identify and remediate vulnerabilities.
- Incident Response: btv99 maintains a documented data breach response plan. In the event of a security incident that is likely to result in a risk to your rights and freedoms, btv99 will notify affected members without undue delay.
While btv99 takes every reasonable measure to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please ensure your password is strong and unique, and never share it with anyone.
12 Third-Party Links
The btv99 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game studios. Where the btv99 platform connects to a third-party service, that service operates under its own privacy policy. btv99 has no control over, and accepts no responsibility for, the privacy practices or content of third-party sites or services.
We encourage you to review the privacy policies of any third-party service you interact with in connection with your btv99 account — particularly your chosen payment provider — to understand how they collect and use your data.
13 Policy Updates
btv99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered members via on-platform notification or email prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.
Your continued use of the btv99 platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should discontinue use of the platform and may request account closure by contacting our support team.
14 Contact & Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or need to report a privacy concern, please contact the btv99 Data Privacy team using the following details:
- Email: [email protected]
- Subject Line: Please include "Privacy Request" or "Data Subject Request" in your email subject to ensure prompt routing to the correct team.
- Response Time: btv99 aims to acknowledge all privacy enquiries within 3 business days (Bangladesh Standard Time, UTC+6) and to resolve substantive data subject requests within 30 calendar days of identity verification.
- Language: All privacy correspondence is handled in English.
For urgent security concerns — such as suspected unauthorised access to your account — please contact our 24/7 support team immediately via the live chat feature on the btv99 platform so that protective action can be taken without delay.
Ready to Experience btv99?
Now that you understand how btv99 protects your personal data, join thousands of Bangladeshi players enjoying world-class cricket betting, live casino games, and fast BDT payouts via bKash and Nagad — all on a platform built around your security and privacy.